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We are a Telco company aiming to provide quality products along with exceptional service from our staff and team. At the core of our company values, we believe in being a Telco provider, there needs to be some level of transparenecy and honesty in the way we deal with customers. Our committment to our customers include:
- Being open and transparent
- Providing exceptional quality products and services
- Maintaining competitiveness around our products and pricing (where possible)
- Providing resolutions to disputes as quickly as possible
- Protecting your information and privacy
Personal Information
We typically gather personal data directly from you or from our record of how you have utilized our services. We may collect personal data from a third party assuming you have consented, for example, sites or phone indexes, or the nbn™Co.
We do not collect personal information about you if you only browse this website. If you choose to apply for a service using this website, your personal information will be collected and stored in our customer management systems for marketing purposes.
What kind of personal information do we collect?
Customers who apply for services, we collect:
- contact information including name, email address, mailing address, phone number
- demographic information including age and gender
- billing information
- preferences for contact method
- a fault history for your service
Otherwise, we collect:
- contact information such as a name, email address, mailing address, phone number
How we use personal information
Customers who apply for services, your personal information is used for:
- providing you with the service you have requested (e.g. to fill an order, organise an appointment, send an invoice etc)
- sending you newsletters or marketing communications
- conducting research and analysis
Otherwise, we use your personal information for:
- Marketing communications such as emails or a phone call from our call centre
- Other marketing communications via third party marketing platforms
You have the option to opt-out of receiving marketing communications from us at any time. We analyse website traffic data to help improve our services.
Miyzon issues monthly invoices to the customer's dedicated billing email. Invoices are due to be paid before the next invoice date. Currently we accept direct bank transfers. Miyzon is continuously is looking to improve service availabilities, with new forms of payment options being made available in the near future.